OUR JOURNEY
When it comes to service, we understand that one size does not fit all. Business requirements vary from one company to the next. Having experienced this first-hand, the lack of experts in IT combined with an absence of high standard and bespoke services, caused much frustration.
It was this very simple concept which founded IDT Support Solutions in 1997. When Colin and Andrea saw a potential opportunity for offering a personalised and bespoke high standard of service for customers combined with effective IT solutions.
Growing from strength to strength
IDT Support began to grow progressively from two people to a small team with big ideas, whilst gaining momentum, it was clear that clients still had an unmet need for more products and services, which saw the introduction of working on projects, IT infrastructure and Managed Services. This opportunity resulted in IDT to expand even further with existing clients recommending IDT to other companies. The company started to grow exponentially based on word of mouth - the biggest complement a company could ask for!
With over 25 years’ IT experience, we don’t settle for what we know. We always seek new and innovative ways of doing things. Recently, we invested in a new and sophisticated helpdesk system, this is used to help measure and maintain our clients service agreements as well as manage detailed projects.
Bespoke service
We understand that sometimes business demands have specific requirements. That's when a bespoke package can provide our clients with that extra added touch, the ‘pièce de résistance’.
We tailor each package for the customer, from consultancy to allocating Client Service Managers who will provide regular health checks; an onsite engineer for projects; ongoing IT support; additional training for staff; whilst always maintaining great value for the customer.
Providing sophisticated tailored applications is where our professional services team surpasses all expectations. Whatever your business needs - let us build the solution that fits your requirements.
It is the precision and attention to detail, with the high standard for 'perfection', that has created the demand for IDT to manage and oversee major detailed and complex IT projects.
Because everyone matters